Facility managers can reach our team by phone or email during business hours. We triage ventilation alarms and sensor anomalies ahead of general queries, so urgent airflow issues get attention first.

Critical system alerts are acknowledged within one business hour. Standard configuration questions receive a first response within one business day. Our engineers work across IST time zones to match your operating schedule.

Most damper and sensor issues are resolved remotely. We pull live data from your zones, review recent air exchange logs, and guide your team through fixes without a site visit. On-site support is arranged when hardware replacement is needed.

Browse our library of setup guides, filter replacement checklists, and compliance report templates. Common questions about sensor calibration, alarm thresholds, and dashboard permissions are answered step by step.